QUEIROZ, Daniela de Almeida. Ouvidoria pública como canal de comunicação para o fortalecimento da democracia representativa. Revista do Parlamento Paulista, v. 2, n. 2, p. 113-127, 2012.
Associação Brasileira de Comunicação Pública
Associação Brasileira de Comunicação Pública
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