Comunicação Pública: A Relação Consumidor X Ouvidoria dos Bancos Públicos

MARTINS, Lorena Borges; DE FARIA, Armando Medeiros. Comunicação Pública: A Relação Consumidor X Ouvidoria dos Bancos Públicos. Revista Brasileira de Políticas de Comunicação, v. 1, n. 5, 2014.

DE FARIA, Armando Medeiros e MARTINS, Lorena Borges

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